9apk Privacy Policy
The security and protection of your personal information is a top priority for 9apk. This policy clearly explains what data we handle and how.
This Privacy Policy ("Policy") explains how personal information of players using the 9apk platform is collected, held, used, protected, and shared. By continuing to use this website, you are considered to have agreed to the terms of this Policy.
Types of Personal Information Collected
9apk collects the following types of information from players through appropriate methods.
1.1 Information You Provide Directly
- Name, date of birth, contact phone number, and email address provided when registering an account
- Financial information provided when making deposits and withdrawals
- A copy of your national registration card or citizenship scrutiny card requested for user verification (KYC)
- Messages and issue descriptions sent when contacting customer support
1.2 Information Collected Automatically
- IP address, browser type, device model, and operating system information
- Pages viewed on the website, click patterns, and game history
- Session duration and the date and time of access (Myanmar Standard Time)
- Data obtained from cookies and similar tracking technologies
How Is Your Information Used
The personal information collected is used only for the following purposes.
Account Management
Creating, verifying, and reviewing your account — to provide secure access to the platform.
Processing Financial Transactions
To process deposits, withdrawals, and bonus payments quickly and accurately.
Security and Fraud Prevention
To detect unauthorized access, financial transaction fraud, and account theft.
Customer Support
Communication records are kept so we can resolve your questions and issues through 24/7 Live Chat.
Service Improvement
To review and improve platform features, games, and payment systems.
Legal Obligations
To comply with applicable laws and regulations, and to meet Anti-Money Laundering (AML) requirements.
Cookies and Tracking Technologies
The 9apk website uses cookies and similar technologies (Web Beacons, Session Storage) to help you use the site more smoothly.
Types of Cookies
- Essential Cookies — Required for the site's core functions (login sessions, form validation).
- Functional Cookies — Remember your language preference, currency unit, and personal settings.
- Analytics Cookies — Collect data to help us understand how the site is used and improve our service.
You can disable cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working properly.
Sharing with Third Parties
9apk never sells or rents your personal data to third parties. We may share only the necessary information in the following circumstances.
- Payment Service Providers — Financial data required to process KBZPay, Wave Money, AYA Pay, and bank transfers.
- Identity Verification Services — For thorough identity checks to fulfill KYC requirements.
- Legal Requests — When complying with requests from legitimate legal authorities.
- Software Service Providers — Technology partners who help keep the platform running smoothly — all bound by data protection agreements.
No third party may use your data for their own purposes without direct instruction from 9apk.
Data Security Measures
To protect personal data, 9apk has technical and administrative security measures in place.
- All data transfers are protected with SSL/TLS encryption.
- Financial data is stored on PCI-DSS compliant servers.
- Server access for staff is controlled using the Principle of Least Privilege.
- External monitoring systems operate 24 hours a day to detect data breaches.
- Staff receive regular training on personal data handling.
That said, data transfers over the internet cannot be guaranteed 100% secure. We acknowledge this technical limitation and put the best protective measures we can in place.
Data Retention Period
9apk retains your personal data for the following periods.
- Account data — for as long as the account exists, and after closure for the period required by law.
- Financial transaction records — cannot be deleted before the relevant financial and legal retention periods have elapsed.
- KYC records — for the period required under Anti-Money Laundering laws.
- Customer support records — for 2 years, or until a dispute is resolved, whichever is later.
Once the retention period expires, the data is securely deleted or anonymized.
Your Rights
Your rights regarding personal data are as follows.
Right to Access
You can request to view what personal data 9apk holds about you.
Right to Correction
You can request correction of any inaccurate or outdated personal information.
Right to Request Deletion
You can request deletion of your personal data after account closure, as long as it does not conflict with legal requirements.
Right to Object
You can object to certain data processing activities — in that case, please contact customer support directly.
To exercise these rights, email us at [email protected] or reach us via 24/7 Live Chat. We will respond to your request within 30 days.
Protection of Minors
9apk services are for players aged 21+ only. If we become aware that a minor (under 21) has provided personal information, we will delete it immediately and close their account. Any parent or guardian may report such cases to [email protected].
Policy Changes
9apk reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice in a prominent place on the website and update the "Last Revised" date at the top of the policy. Continued use of the website after changes are published will be considered acceptance of the revised policy.
Questions About Data Protection
Contact Details
For any questions about this Privacy Policy or requests regarding your personal data, you can reach 9apk's data protection team through the following channels.
24/7 Live Chat — available in Myanmar language