9apk Questions and Answers

Weekly cashback is a program that returns a portion of your losses from the playing week back to your account, based on your VIP level. It is credited to your account as soon as the week ends. The cashback you receive can be used as starting funds for the next week.

9apk has three VIP levels. At Bronze level you can receive up to 0.3% weekly cashback. At Silver level it goes up to 0.5%, and at Gold level you can get up to 0.8%. The higher your level, the more cashback you earn, so the more actively you play, the more you benefit.

Your VIP level is adjusted based on how much you play and your overall activity. To move from Bronze to Silver or Silver to Gold, you can check your VIP status via 24/7 Live Chat. Any changes will be visible in your account while you continue playing.

Gold VIP players not only receive the highest cashback rate of 0.8%, but also get priority customer support, priority processing for deposits and withdrawals, and access to special promotions. Gold players also keep receiving their regular cashback even in weeks when no extra cashback is offered.

Once cashback has been credited to your account after the week ends, you can withdraw it when your balance reaches the minimum of 20,000 Ks. Cashback can be withdrawn directly — no extra wagering requirement is attached. This is one of the main advantages of the VIP program.

You can deposit via KBZPay, Wave Money, AYA Pay, and Bank Transfer. The minimum deposit amount for each method is 10,000 Ks. KBZPay and Wave Money are the fastest methods for confirming funds.

The transfer may take a little time on the bank or payment platform side. If your balance has not updated after 15 minutes, take a screenshot of the transfer slip and contact 24/7 Live Chat. The customer support team will check it for you promptly.

Log in to your 9apk account and go to Cashier — Deposit. Select KBZPay and enter the amount. Transfer the exact amount to the 9apk KBZPay number shown, and include your User ID as the reference. Once the transfer is done, send the screenshot in Chat to confirm. You can start with a minimum of 10,000 Ks.

9apk does not charge any deposit fee. However, KBZPay, Wave Money, AYA Pay, or your bank may apply their own fees, so check the terms in your mobile banking app. Make sure the amount you transfer meets the 10,000 Ks minimum.

The process for Wave Money is similar to KBZPay. Select Wave Money in the Cashier and transfer the exact amount to the number provided. Be aware of Wave Money's transfer limits (per transaction / per day). The minimum amount is the same at 10,000 Ks.

9apk customer support is open 24 hours a day, 7 days a week. You can reach them at any time in Myanmar Standard Time (MMT), even past midnight, and there are no days off. Urgent deposit and withdrawal issues are also handled 24/7.

There are two ways to get in touch: (1) 24/7 Live Chat — chat directly on the 9apk website in Burmese. (2) Email — send a message to [email protected]. Both channels are handled in Burmese.

Please have the following ready before reaching out: (1) Your 9apk User ID or registered email address; (2) A brief description of the issue; (3) A transaction screenshot if the issue involves a deposit or withdrawal; (4) The MMT time when the issue occurred. Having these prepared will help the team resolve your case faster.

Yes, 9apk customer service operates in Myanmar language. You can chat directly in Myanmar via Live Chat without any translation needed. If you prefer to contact us by email, you can write in Myanmar language as well.

Your Welcome Bonus is credited automatically when you make your first deposit at 9apk. You receive 100% of your first deposit amount as a bonus, up to 500,000 Ks. For example — deposit 20,000 Ks and get a 20,000 Ks bonus, doubling your balance to 40,000 Ks to play with.

A wagering requirement is the total amount you need to bet before you can withdraw bonus winnings. At 9apk it is bonus amount × 20. For example — if you receive a 20,000 Ks bonus, you need to place bets totalling 20,000 × 20 = 400,000 Ks before withdrawing. Wagering is counted by the amount bet, not by losses.

Slots, Live Casino, Fishing Games, Table Games (Baccarat, Roulette, Dragon Tiger, Sic Bo) and Crash Games (Aviator) all count toward wagering. Contribution rates may vary by game, so check the Bonus Terms section in the Cashier or ask Live Chat for exact rates.

Refer a friend to 9apk and when they make their first deposit, you receive 8% of that deposit amount as a bonus, up to 20,000 Ks per friend. On top of that, you earn a weekly commission of 0.3% of the valid bets placed by the friends you referred.

You can find the bonus expiry date in Cashier — Bonus History. If wagering is not completed before the bonus expires, the bonus will be forfeited, so keep playing after receiving it. If you are not sure, ask via Live Chat.

An OTP (One-Time Password) is a secret code sent once to your phone number and is valid for only a few minutes. If you share it with anyone, your account can be accessed immediately. No 9apk staff will ever ask for your OTP — if someone does, it is a scam.

Check the URL bar for the official 9apk website at https://9apk.world. Domains that look similar — such as "9apk-bet", "9apk-mm" or "9apk.app" — may be fake. Only use a bookmarked link to log in, and do not trust URLs shared on social media.

Contact 24/7 Live Chat immediately and request a temporary account lock. Confirm your identity with your registered email address and change your password right away. If the access came from an unfamiliar device, log out of that device as well. Once these steps are done, the support team will investigate.

Two-step verification (2FA) adds a second layer of security after entering your password — either an SMS code or an authenticator app. With it enabled, even if your password is leaked, it becomes much harder for anyone to access your account. Enable it in 9apk Account Settings — it is recommended to turn it on.